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This Quality Manual demonstrates and documents THE BEST TRUCKS INC.’S commitment to maintaining a high-level of quality and customer service within an environment that has
- Safety as a first priority,
- Focused on the customers, and
- Fosters continual improvement.
Since the philosophy of THE BEST TRUCKS INC. is that Quality is an integral part of the entire business operation, hereafter this Manual will be referred to as the “Quality Management System”
THE BEST TRUCKS INC.’s overall commitment to quality in work practice and customer service is defined through its Core and Support Business Processes. TBT Quality Management System has been influenced by Transportation business environment and risks associated with that environment. In addition, the system has been structured to support the varying needs of the business, its particular objectives, the services it provides, the processes it employs and its size and organisational structure.
Through each of these business processes, the Quality Management System is aligned with the goals and strategic direction of the organization. The Quality Management System as described in this Manual defines the company’s commitment:
- By demonstrating its ability to consistently provide quality service that meets customer and applicable regulatory requirements,
- By addressing customer satisfaction through the effective application of the system, including processes for continual improvement and the prevention of nonconformity,
- Through employee empowerment, to improve the company’s performance, and
- Through orderly change management that will maintain a high level of service in technologically complex and fast-paced environments, both to accommodate technological change and for continual improvement of the skill and capability.
